As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle calls and answer patient questions.
If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!
Consider yourself to be a hard-worker? We offer limitless bonus potential and growth opportunities.
No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.
This is a full-time position, based out of our Corporate Headquarters located in Northbrook, Illinois.
HYBRID SCHEDULE AVAILABLE (3 days office/ 2 days remote) Following onsite training.
Bilingual in English and Spanish, Russian or Greek highly preferred.
Responsibilities
- Receive inbound retention calls from current customers in a multi-line call center environment
- Accommodate scheduling needs of existing patients including future appointments
- Make outgoing confirmation and follow up calls
- Make outbound calls to patients to re-establish patient care
- Educate customers on membership features, offerings, billing and charges to retain customer
- Act with urgency to meet and resolve customers’ needs and problems
- Demonstrate knowledge of services
- Ensure customer issue follow-up is completed on time and accurately
- Builds rapport and constructive and effective relationships.
- Expediently handle all problems, issues, and challenges with professionalism
- Additional duties as required
Requirements
- Excellent customer service and interpersonal skills
- 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
- Excellent communication skills, both written and verbal
- Strong organizational, reporting, data entry, time management, and follow-up skills required
- Proficient in Word, Excel, and Call Center systems
- Ability to connect with people, empathize with them and offer viable solutions to their concerns
- Ability to multi-task and meet critical deadlines
- Experience and ability to manage through rapid and dramatic changes
- Flexibility in shifts/hours
- Regular, consistent and punctual attendance
- Experience in medical industry is;highly preferred