Streets2Schools, Inc. (S2S) Overview

We are a premier provider of high-quality Psycho-Educational Programs: Domestic Violence, Anger Management, and Parenting classes. Read more at: https://s2sdvonline.com/

Job Overview

The Client Support and Billing Specialists function as remote customer service liaisons. These positions serve a variety of client needs, including intake and referral processing, intake meetings, billing and financial assessments, reschedules, and tech support.

Billing Specialist Essential Functions and Responsibilities

 Process payments for classes or rescheduled classes, which includes upload credit card, Paypal, or other vendor payments with accuracy and post to client accounts.

 Produce invoices for agency-funded programs.

 Monitor client accounts and enact protocols for payment requisition, such as notifying probation, placing the client on financial hold, and contacting the client for payment or financial assessment.

 Update client accounts with payment, financial hold, or assessment information.

 Perform client outreach for declined payments or balances in compliance with probation standards.;

 Communicate with clients via text, email, and phone to determine financial eligibility.

 Maintain and modify client payment records as new data becomes available.

 Perform client holds, removals from classes and terminations in compliance with probation standards.

 Update monthly billing reports as needed.

 Interact with S2S staff and client inquiries regarding payment records.

 Incumbent must maintain confidentiality and use sound judgment in performing assigned duties

Qualifications, Credentials and Competencies Education

A minimum of 30 college credits or commensurate work experience.

Experience

Demonstrated professional work experience with applied corresponding knowledge and skill requirements.

Knowledge, Skills, and Abilities

 Create, edit, and maintain data within Microsoft EXCEL or Google Sheets.

 Intuitive software skills.

 Communicate with an encouraging and compassionate attitude, both orally and in writing.

 Perform tasks independently within established timeframes in high-demand situations.

 Maintain professional manners.

 Reliable and diligent work ethic.

 Demonstrated accurate and thorough record-keeping proficiencies.

 Exercise good judgment and problem-solving skills.

 Organize, prioritize, and coordinate multiple assigned work activities with effective follow-through.

 Work independently in the absence of instructions and maintain strict confidentiality.