Summary of Position:

Provide High Level Customer Service to all Participating Members. Reports to the Client Service

Managers and the Client Service Director to assist with team responsibilities.

Duties & Responsibilities:

• Fully versed in assisting members with any issues/concerns

• Assist Team Leads with Projects/Eligibility/Billing

• Answer member phone calls

• Handle member plan selections

• Attend Team/Division Meetings

• Able to handle most retiree calls with little to no support from management

• Fully versed in all of our products, processes, and procedures

Licensing & Qualifications:

High School Diploma or Equivalent

Preferred Qualifications:

AZ Life and Health License

AHIP Training and Certificate

1+ Year Customer Service Experience