Chick-fil-A NorthPark Center

Team Member

Position Type: Full-Time or Part-Time | On-Site

Reports To: Shift Leader / Director

Department: Front of House (FOH) or Back of House (BOH)

Position Summary

The Team Member plays an essential role in delivering exceptional hospitality, high-quality food, and efficient service to every guest. This position requires a commitment to Chick-fil-A's values, a positive attitude, attention to detail, and a willingness to work as part of a team. Team Members are expected to uphold restaurant standards while contributing to a welcoming, clean, and organized environment.

Essential Responsibilities

Guest Experience & Hospitality

• Create a welcoming environment by greeting guests with warmth, kindness, and professionalism.
• Provide accurate, friendly, and efficient service.
• Demonstrate genuine care for guests and fellow Team Members.
• Resolve guest concerns appropriately and involve a leader when necessary.
• Represent Chick-fil-A's hospitality standards in every interaction.

Restaurant Operations

• Complete assigned responsibilities efficiently and accurately.
• Follow all operational procedures, food safety guidelines, and quality standards.
• Maintain cleanliness and organization throughout the restaurant.
• Communicate effectively with Team Members and leaders during each shift.
• Assist in other areas of the restaurant as needed to support operations.
• Follow opening, ongoing, and closing procedures as assigned.

Front of House Responsibilities (if applicable)

• Take guest orders accurately and process payments.
• Prepare and serve orders while maintaining speed and accuracy.
• Maintain cleanliness, including floors, countertops, and beverage stations.
• Support mobile orders and front counter operations.
• Ensure guests receive accurate orders and a positive dining experience.

Back of House Responsibilities (if applicable)

• Prepare food according to Chick-fil-A recipes, procedures, and quality standards.
• Follow proper food handling, temperature control, and sanitation practices.
• Maintain clean and organized workstations, equipment, and food preparation areas.
• Monitor product quality, freshness, and holding times.
• Follow procedures for food preparation, storage, labeling, and rotation.

Teamwork & Professionalism

• Arrive on time and ready to work in the proper uniform.
• Maintain a positive, respectful, and solution-oriented attitude.
• Receive coaching and apply feedback to improve performance.
• Support restaurant goals related to hospitality, food safety, speed, accuracy, and cleanliness.
• Demonstrate the restaurant's core values of Fun, Respect, Excellence, Stewardship, and Honesty.
• Take ownership of assigned responsibilities and contribute to a strong team culture.

Expectations

• Maintain the availability and scheduled hours agreed upon during the hiring process.
• Work assigned shifts reliably and communicate scheduling concerns according to restaurant policies.
• Attend required training sessions and team meetings.
• Maintain consistent performance, professionalism, and adherence to restaurant standards.
• Remain flexible to support business needs, including peak periods and other assigned operational responsibilities.

Qualifications

• Strong communication and interpersonal skills.
• Dependable, punctual, and committed to following through on responsibilities.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to learn, receive feedback, and grow professionally.
• Ability to follow written and verbal instructions.
• Previous restaurant or customer service experience is preferred but not required.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to perform repetitive tasks and work in a fast-paced environment.
• Ability to lift up to 50 pounds, carry, push, and pull items consistent with assigned duties and applicable safety requirements.
• Ability to work around hot equipment, kitchen machinery, cleaning products, and varying temperatures, depending on the assigned position.

Growth & Development

Team Members are encouraged to pursue ongoing development through coaching, cross-training, and opportunities to take on additional responsibilities. Team Members who demonstrate consistent performance, strong character, and leadership potential may be considered for future growth opportunities.