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Customer Service Support Representative

Labcorp is seeking a Customer Service Support Representative to join our team in Birmingham, AL. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company.

Work Schedule: Tuesday - Saturday 2:00am - 10:30am.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Job Responsibilities

• Act a liaison between Labcorp, the customer base and patients
• Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
• Speak with customers in a courteous, friendly, and professional manner using protocol procedures
• Inquire, clarify, and confirm customer requirements and understanding of the solution
• Provide additional customer education and information as needed
• Qualify and establish inbound new customers requesting Labcorp's products and services
• Work in multiple databases to research complex issues and questions
• Notify clients of test results in a timely and accurate manner
• Review test forms for accuracy and report any discrepancies
• Participate in activities designed to improve customer satisfaction and business performance
• Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Requirements

• High School Diploma or GED equivalent required
• Associate's degree or higher is preferred
• Previous experience in a customer service role
• Experience working in a contact center/call center environment is preferred
• Prior healthcare industry, such as a physician's office or a hospital highly is a plus
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred
• Strong verbal and written communication skills and excellent ability to listen and respond
• Must be courteous with strong customer service orientation
• Excellent multitasking abilities required
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Bilingual in English and Spanish highly desirable

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

CDL Bus Driver Multiple Locations in the Greater Richmond Area (Part-Time)

The YMCA of Greater Richmond is currently seeking part-time CDL bus drivers to safely transport children to and from our school programs. Looking for drivers within and/or around the Greater Richmond area. This position has limited hours.

Position Overview: We are seeking dependable and safety-minded individuals to serve as Bus Drivers.

Qualifications for CDL:

• Valid CDL Commonwealth of Virginia driver's license
• Good driving record
• Endorsements P and S
• Be at least 21 years old
• High school diploma or GED
• Airbrake endorsements

We are also looking for candidates with strong communication, organization, and interpersonal skills as they will be essential in this role. Must be willing to drive routes for all Y branches in the Richmond area.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Medical Front Office Coordinator

US Heart and Vascular is needing a Medical Front Office Coordinator to join our team at Birmingham Heart Clinic ASC in Birmingham, AL. Responsibilities include providing high-level customer service in all interactions with internal and external customers, providing direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team, answering calls accurately and with exceptional customer service at all times, ensuring the caller's needs are met and accurate information is obtained, ensuring calls are documented and triaged appropriately, ensuring patient satisfaction and safety, acting as patient advocate and liaisons with various departments to meet mutual goals, addressing concerns of patients, providing service recovery and escalating issues as needed, responsible for scheduling, rescheduling, and canceling all procedures, coordinating all paperwork needed by the facility (including complete order sets, H&Ps, and imaging), completing preauthorization for insurance coverage of all scheduled procedures, educating patients/responsible parties regarding the billing process and any additional financial responsibilities, including information on third-party benefits, providing out-of-pocket cost estimates to patients, coordinating financial counseling for day surgery, communicating with the patient, referral source, and clinical staff regarding any access or authorization obstacles, completing reminder calls to patients for scheduled appointments, counseling patients about unpaid bills, obtaining future appointments at the time of service for clinic follow-up, referrals, and ancillary services, verifying, ensuring eligibility and pre-registering patients by obtaining patient demographics and third-party coverage(s) at every encounter, obtaining and documenting required for third-party reimbursement, and other duties as assigned.

Requirements include a high school diploma or equivalent, current BLS Certification, minimum of two years of clinical experience in an administrative assistant/procedure scheduler role, preferably in a cardiology practice, fluently speaking, reading, and writing English, proficient in use of PC with experience in Excel, Word, and database management packages, analytical and ability to collect and trend data, and ability to solve problems.

About Birmingham, AL: Birmingham blends history, culture, and a growing job market. The city offers a mix of urban energy and Southern charm. Residents enjoy outdoor spaces, great food, and an affordable cost of living. It's a welcoming place with something for everyone.

Inventory Specialist | Walgreens

Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.

Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.

Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.

In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
• Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
• Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
• Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.
• Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.
• Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
• Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.
• Ensures all designated pull & quarantine item on-hands are updated and placed in the designated holding area.
• Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.
• Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.
• Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
• Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.
• Supports keeping all counters and shelves clean and well merchandised.
• Knowledgeable of all store systems and equipment.
• Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.
• In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.
• Complies with all company policies and procedures; maintains respectful relationships with coworkers.
• Completes any additional activities and other tasks as assigned.

Training & Personal Development

• Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.
• Obtains and maintains a valid pharmacy license/certification as required by the state.

Communications

• Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled.

Caregiver Position with Always Best Care Senior Services

Become a caregiver with Always Best Care Senior Services today and start work immediately. We have immediate positions available in the Greenville County area and we work around your schedule!

What our company offers you:

• Location We hate commuting tooand we'll do our best to provide clients as close to you as possible.
• Flexibility We understand how difficult it can be to find a job that balances your time with school, kids, or other priorities. We'll do our best to provide flexible options that work with your schedule.
• Insurance Benefits We offer health, dental, vision and life insurance along with retirement plans.
• Pay Rate Not only do we offer a $500 sign on bonus we also have competitive pay with direct deposit so you don't have to worry about picking up your check. Plus we offer time-and-a-half pay if you work overtime or on holidays.
• Paid Education/Learning We pay you for your training and orientation time.
• PTO Earn extra paid time off.
• Mileage Reimbursement We'll compensate all travel between clients and on the job transportation with clients.
• Paid Referral Program We pay you $100 for anyone you refer to us as a new qualified caregiver that is hired by ABC after they have worked 100 hours in their first 30 days.
• Monthly and Yearly Employee Recognition Programs We have 2 monthly $50 recognition awards for caregivers that meet requirements. (See company employee handbook for details)
• Caregiver Celebrations & Appreciation Days We love to celebrate our caregivers with free lunches and drop in parties.
• Easy Clocking In and Out We offer an easy phone app that allows you to clock in and out from your personal cell phone.
• Personal payroll phone app Allows you to easily access your paystubs, pay history, W2, etc. No more waiting for your information. You will have it at your fingertips 24/7.
• Employee Assistance Housing and financial empowerment programs. These services include financial coaching, budgeting and management, foreclosure prevention & loss mitigation, pre-purchase homebuyer programs, credit counseling and more.
• CNA License Renewal Program We will cover the cost of renewing your CNA license after you have met all company qualifications.

Requirements:

• Must have at least 6 months professional caregiver experience.
• Must have reliable transportation.
• Must have valid drivers license and auto insurance.
• Must be able to pass criminal background check and drug screening.

We are an equal opportunity employer and ensure nondiscrimination or harassment based on race, color, national origin, sex, sexual orientation, gender identity or expression, physical or mental ability, disability status, religion, medical condition, ancestry, marital status, pregnancy, genetic information, veteran status, age, or any other characteristic protected by federal, state, or local laws.

Quality Manager I

We are currently seeking a Quality Manager I for our Morris Forman Water Quality Treatment Center project in Louisville, KY.

The Quality Manager I is responsible for implementation, improvement and execution of the Quality management systems (QMS) and project specific quality program requirements. They ensure that the design and construction works are planned and executed in accordance with established policies, procedures, systems and requirements of the Company and contract.

As a fourth-generation, family-owned business, Walsh recruits individuals who are seeking a small company feel with a large company backing. Walsh is a successful fast-growing company at the forefront of technology and is committed to being the employer of choice to our employees and the builder of choice to our customers.

There are many compelling reasons why exceptional people should consider a career with our company:

• Challenging, complex work
• Creative and innovative problem-solving environment
• Supportive, communicative managers who reward hard work
• Opportunities for growth, training, and development
• Flexibility in career path & progression
• Opportunities to work and live all over the United States

Responsibilities:

• Quality champion for a project or multiple projects, responsible for the quality management duties including quality of the works, material management, documentation and close-out to ensure safe, quality, efficient, effective and profitable project execution.
• Coaches, mentors and trains entire project staff in quality management principles, procedures and project-specific requirements. Serves as mentor and coach to Quality staff to advance their careers at Walsh and improve retention.
• Responsible for leading and managing quality processes such as work planning, pre-activity meetings, material management, Quality Incident Reports, Lesson Sharing and follow-up inspections.
• Establishes, monitors and reports on Key Performance Indicators (KPIs), as well as QIRs for project teams to ensure continuous improvement. Analyzes project KPIs, evaluates trends and provides improvement strategies.
• Routinely audits project quality programs seeking continuous improvement utilizing Project QC Evaluation and other auditing tools. Provides feedback to Operations and Quality Management of major QIRs, project team relationships, owner/client perceptions, and overall quality management recurring non-conformances.
• Directs inspection, testing and documentation of the works. Schedules inspection and testing with coordination between operations, consultants, material laboratories and Client.
• Creates and implements project specific inspection and test plans, quality control plans and other procedures as necessary. Additionally, supports with material specification review such as concrete mix design, thermal control and other quality specialized elements.
• Responsible for risk management strategy that helps projects improve profitability by reducing risk and improving efficiency via process management and risk mitigation.
• Maintains relationships with owners, Clients, subcontractors, design partners and stakeholders to support project partnering and issue resolution.
• Supports Site Safety to ensure that projects are completed in accordance with established safety procedures, requirements and goals.
• Monitors project quality costs including resources while working to better as-bid budgets. Provides feedback to optimize project billing returns, risk reporting and testing accuracy, while protecting Walsh from claim exposure. Monitors and reports rework costs via QIR system.

Qualifications:

• AEC Bachelor's degree is preferred or equivalent related field experience with International Code Counsel, NICET, etc. Current certification required
• USACE/NAVFAC/NRC Construction Quality Management certification preferred but not required
• Industry certifications for testing and inspection as required to review and certify that the test, inspection, and procedures satisfy requirements
• Limited travel for projects as necessary
• Level 1 QCM
• Minimum 7 years of AEC experience, with 3 years preferred in a Quality role
• Good communication skills, critical thinking and problem solving abilities, and ability to prioritize, organize and manage time
• Knowledge of standards, specifications and publications of job related duties

The Walsh Group, Ltd. Is committed to providing equal opportunity to qualified applicants with disabilities to compete for jobs. To request a reasonable accommodation in completing this application, please contact the Human Resources Department.

An Equal Opportunity Employer, Disability/Veteran

Salary Range Disclaimer:

Please note that job titles may span more than one career level. The actual base pay is dependent upon many factors, including but not limited to: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for a bonus and other benefits.

Program Manager, Data Information Systems

Agency: 265 DEPARTMENT OF EDUCATION

Supervisory Organization: Department of EducationOliver Hodge Education Building

Job Posting End Date: Refer to the date listed at the top of this posting, if available. Continuous if date is blank.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank):

Full/Part-Time: Full time

Job Type: Regular

Compensation: up to $85,000 based on education and experience

Discover the Benefits of Joining Our Team! Are you ready to take the next step in your career with an agency that values your well-being? Look no further! At OSDE, we're proud to offer a robust benefits package designed to support you and your family every step of the way.

Generous Benefits Allowance: Up to $21,934.08 annually, tailored to family size, for purchasing benefits.

Comprehensive Insurance Plans: Choose from a variety of insurance plans with no pre-existing conditions, exclusions, or limitations.

Flexible Spending Accounts: Manage healthcare expenses and/or dependent care with ease.

Full Participation in TRS: Enjoy employer-covered contributions (7.5% of annual salary) for Teacher's Retirement System participation.

Generous Leave Policy: Full-time employees receive 15 days of vacation and 15 days of sick leave in their first year.

Paid Holidays: Benefit from 11 paid holidays per year.

Employee Discounts: Access discounts with various companies and vendors.

Longevity Bonus: Earn a bonus after completing two years of service, with bonuses continuing annually thereafter.

Compensatory Time: FLSA Exempt and Nonexempt employees receive compensatory time.

Employee Assistance Program: Access support and resources through our Employee Assistance Program.

About Us: At the Oklahoma State Department of Education (OSDE), we go beyond merely offering jobs we actively seek out extraordinary individuals to join our team. As the primary agency entrusted with overseeing K-12 public education in Oklahoma, we are steadfastly devoted to making a meaningful impact on the districts and students we serve. Our exceptional team at OSDE is renowned for its commitment to superior customer service, innovation, and unwavering dedication to shaping a brighter future for students across the state. We work hand-in-hand with over 500 school districts and maintain a close partnership with the legislature, ensuring that each Oklahoma student receives the exceptional education they deserve. If you're in search of a fulfilling career that allows you to make a profound difference in the lives of children, you've arrived at the right place. Join us in our mission to empower students and elevate the standard of education in Oklahoma.

Position Overview: The Program Manager of Data Information Systems plays a pivotal role in maintaining and optimizing the computerized student information system. This position ensures data integrity, manages data standards, and supports various stakeholders, including district personnel and senior management. The Program Manager will lead collaborative efforts across teams to enhance data quality, reporting, and compliance with state and federal requirements while driving innovation in data collection and system interoperability.

Please note: This role requires a consistent, in-person presence at the designated workplace in Oklahoma City, Oklahoma, with no remote, telecommuting, or hybrid options.

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Systems, Data Science, or a related field [official transcripts required upon hire];
• Two (2) years of experience working with database applications development and/or providing user application support/training;
• Two (2) years of administrative experience with a student information system in a K12 educational setting.
• Demonstrated data fluency and the ability to interpret educational data.

Preferred Qualifications:

• Master's degree in Computer Science, Information Systems, Data Science, or a related field [official transcripts required upon hire];
• Knowledge of the state's Student Information System.
• Experience or fluency with SIF protocols (any version) and a basic understanding of XML or JSON

Special Requirements:

• Applicants must be currently authorized to work in the United States on a full-time basis without sponsorship now or in the future;
• Successful completion of a pre-employment background check;
• Must possess a valid driver's license from a U.S. state or territory to perform necessary job-related travel.
• Successful completion of a skills assessment as part of the screening process.

Essential Functions:

• System Management: Oversee and maintain the computerized student information system, ensuring its proper functionality and usability across over 540 Local Education Agencies (LEA).
• Data Standards: Develop, implement, and document data standards, procedures, and guidelines to ensure uniformity and accuracy in data management processes.
• Data Integrity: Verify the accuracy, quality, and completeness of student data, performing regular audits and assisting district personnel with data cleansing and interpretation.
• Reporting: Produce accurate and timely reports using student-level information, fulfilling the needs of internal and external stakeholders. Assist with federal and state reporting requirements for state data.
• Stakeholder Support: Provide tiered support for superintendents, district personnel, and other stakeholders to address data collection issues, facilitate error resolution, and resolve reporting discrepancies.
• Team Mentorship: Mentor and assist Student Information, data analysts, and other staff in preparing district and state reports, as well as conducting analyses related to compliance with state and federal data requirements.
• Collaboration: Facilitate goal setting and task prioritization for the data team. Work across functions with peers in other groups to foster collaboration and shared objectives.
• Vendor Relations: Cultivate working relationships with student information system vendors to resolve data needs, address system issues, and implement system improvements.
• SQL Database Management: Manage SQL databases and datasets associated with the near real-time collection of student information, ensuring seamless data integration and accessibility.
• Communication: Interact with senior management and other stakeholders, providing reports and addressing data-related inquiries.
• Technical Documentation: Oversee the creation and maintenance of technical documents and repositories to ensure up-to-date and accessible resources.
• Data Collection Design: Assist in the design and implementation of web-based data collection systems to enhance the efficiency of student-level data management.
• Training: Develop and conduct training sessions on the state's student information system to improve user expertise and system utilization.
• Standards Alignment: Stay current with the Schools Interoperability Framework (SIF) standards and apply this knowledge to enhance system compatibility and interoperability.
• Professional Demeanor: Exhibit a positive, empathetic, and professional attitude. Build relationships, display integrity, and maintain professionalism in communication, behavior, and appearance. Embrace feedback for performance improvement.
• Attendance: Ensure reliable and punctual in-person presence for quality teamwork, productivity, and collaboration. Demonstrate commitment by being engaged, available, and dependable to colleagues and customers.
• Innovation: Identify and address evolving needs and challenges in education. Apply critical thinking, explore new ideas, and embrace innovative approaches to enhance educational outcomes for all students. Utilize creativity, resourcefulness, and forward-thinking to drive positive change and find solutions to complex problems in the field of education.
• Efficiency: Maximize resource utilization and streamline operations. Optimize processes, eliminate redundancies, and leverage technology to enhance productivity and performance. Proactively identify efficiency opportunities and implement best practices for continuous improvement.
• Superior Customer Service: Go above and beyond to deliver exceptional assistance that surpasses expectations. Create positive experiences and build trust-based relationships. Maintain a positive and helpful attitude, using appropriate language, tone, and behavior to consistently reflect the agency positively and leave a favorable impression.

Essential Competencies:

• Effective Communication: Inspire, align, and motivate through clear and empathetic expression. Adapt to diverse audiences and situations, fostering

Sr. Product Manager, Merchant Tooling

Narvar is growing! Narvar is the post-purchase experience leader, helping 1,500+ of the world's most iconic brands engage and retain customers from order to doorstep and beyond. Our mission is to simplify and elevate every transaction moment to drive long-term customer loyalty and business growth. As we scale our platform globally, we're investing in intelligent, extensible infrastructure to support powerful, AI-native customer and developer experiences.

The UI Platform team builds the foundational frontend infrastructure and merchant-facing tools that power Narvar's most critical product experiences. We deliver scalable, performant, and secure frameworks that serve hundreds of millions of shoppers annually and enable internal teams to build faster with consistency and confidence.

Our scope includes developer frameworks, design systems, configuration tooling, onboarding workflows, and intelligent content management. This team is pivotal to scaling Narvar's capabilities globallyempowering both developers and merchants through powerful, intuitive, and AI-enhanced tools.

About the Role

We are seeking a Sr. Product Manager to lead our UI Platform and Merchant Tools charter. You will define and execute a high-leverage strategy that enables measurable improvements in developer velocity, customer satisfaction, and tool adoption.

You'll operate at the intersection of internal enablement and external utilityowning platform architecture, AI integration, and merchant UX outcomes. This role requires strong product intuition, technical fluency, and a bias toward data-driven decision-making and performance tracking.

Key Responsibilities

• Define and execute the UI platform and merchant tooling strategy in partnership with engineering, design, and product teams
• Promote adoption of frontend frameworks and design systems to accelerate development speed and reduce inconsistency across products
• Deliver high-impact, customer-facing toolsincluding onboarding, growth flows, experience design systems, and experimentation toolsthat scale globally
• Embed AI-native capabilities and agentic workflows into merchant experiences to drive efficiency, clarity, and better decision-making
• Champion customer obsession through direct research, behavioral analytics, and continuous iteration based on real usage data
• Track and prioritize measurable outcomes across adoption, performance, and customer value metrics

What You'll Gain

• Direct impact on the post-purchase experience of hundreds of millions of shoppers via 1,400 of the world's biggest names in retail
• Leadership in bringing agentic AI to the frontier of eCommerce and shipping
• Work in space that directly impacts the lives of almost every online shopper

In Your First 12 Months, You Will:

• Launch a unified, AI-native merchant experience used across hundreds of top-tier global brands
• Drive measurable adoption of new UI platform frameworks and merchant tools across all product lines
• Significantly reduce merchant onboarding and configuration timelines through agentic self-serve interfaces

Qualifications

• 5-8+ years of product management experience in frontend platforms or customer tools at a high-scale SaaS company
• Experience building, defining, and delivering core frontend frameworks, such as design systems, microfrontends, content management and delivery, and third-party open source tools
• Track record of driving internal and customer adoption of new tools or product experiences, leading multiple engineering and customer teams to success and sustained support
• Experience serving a large global enterprise customer base and meeting key regulatory, accessibility, or other compliance needs, particularly in EMEA
• Familiarity with modern frontend frameworks (React, Angular, etc.) and UX architecture best practices
• Background in retail tech, commerce platforms, or digital merchant tools strongly preferred
• Bachelor's degree in Computer Science, Engineering, or related technical field; advanced degree a plus

Preferred

• Proven success in integrating AI tools or agents into enterprise applications with measurable outcomes
• Proven success with customer platforms for both midmarket and enterprise segments
• Understanding of product-led growth strategies driven by platform modularity and configurability

Why Narvar?

We're on a mission to simplify the everyday lives of consumers. Post-purchase is a critical phase of the customer journey. That's why we created Narvar - a platform focused on driving customer loyalty through seamless post-purchase experiences that allow retailers to retain, engage, and delight customers. If you've ever bought something online, there's a good chance you've used our platform!

From the hottest new direct-to-consumer companies to retail's most renowned brands, Narvar works with GameStop, Sonos, Nike, and 1500+ other brands. With hubs in San Francisco, London, and Bangalore, we've served over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.

Pioneering the post-purchase movement means navigating into the unknown. Our team thrives on this sense of adventure while nurturing a mindset of innovation. We're a home for big hearts and we leave our egos at the door. We work hard but we always make time to celebrate professional wins, baby showers, birthday parties, and everything in between.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Narvar Pay Range

$180,000 - $230,000 CAD

Apprentice Electricians Wanted!

Are you an "A" player? Are you passionate about the electrical trade? If so, keep reading! We hire only A players who want more than just a job! If you are an Apprentice Electrician who is seeking a culture that supports personal and professional development, we want to invest in you!

What makes us different?

We actually care about you the electrician AND your family. How? Family Initiative Plan - We lead the way with this plan!

We allow a pathway for you to move up in your career. (Journeyman Electrician, Lead Electrician, Field Manager, Operation Services, Operations Manager, Director of Operations, General Manager, etc...) We develop our team personally and professionally to promote and elevate leaders up through the organization.

We care about TEAM and a healthy, positive, encouraging, culture and that's what we have at Mister Sparky.

We stay busy and keep our team busy. Consistent and reliable work!

Top Pay, Our team is some of the highest paid in our profession and in the area.

Benefits:

Great culture and family like environment

Working with other "A" players (always improving your game)

Vacation Pay, Holiday Pay, Family Days (We care about you and your family)

Medical, Dental, Vision, etc.

Uniforms and Uniform Service

Tool Replenishment Program

Responsibilities:

Improve the lives of our customers by restoring the safety of their homes one service call at a time.

Provide legendary service to our customers to restore the reverence of our trade.

Do the right thing not because it's your job but because it's your responsibility to yourself and for the client.

Qualifications:

Previous experience in residential electrical service preferred.

1+ Years As a State of Oklahoma Licensed Apprentice preferred.

Strong problem solving and critical thinking skills

Strong communication skills - Must like people!

Background check and clean drug screen required.

Valid Drivers License

Compensation: $15.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.